Shipping Information (within Australia)
We ship all orders within 1 working day. In the case where you have not received your order within a period of 14 days working days, please notify us by email at: firstname.lastname@example.org.
It is important you are aware that AJ & Co does not take responsibility for any packages that are stolen/lost, packages which are sent to the wrong address, or refunding/replacing packages in these cases. AJ & Co does not responsibility for packages after they have been transferred into the hands of any one of our shipping affiliates.
Refund and Returns
Your satisfaction is fundamental to us at AJ & Co. In the case where your item is defective or damaged when you receive your order, we will happily exchange the item or refund your credit card. Returns & refunds are on the condition that we receive the item back within 14 days of purchase. It is essential that all items are returned to AJ & Co encasing its original packaging and must be in an unused and saleable condition unless they were damaged before you received them. Please note that If the item is not defective, the customer will need to bare the cost of shipping.
AJ & Co will send a returns form template for the customer to complete and send back to us for further instructions.
To return an item, please send it to:
AJ & Co. Clothing
PO BOX 91
TAYLORS LAKES, VICTORIA, 3038